At Lane Lock and Key, we pride ourselves on being the premier locksmith in Eugene, Oregon, and the surrounding areas. With more than 10 years of experience, our team of experts is dedicated to providing top-notch service and ensuring the security of your home, car, or business. Our mission is to make sure you always feel safe and secure, whether you're locked out of your house, car, or need a new lock installation.
Our Story
Our story began when Michael Black, our founder, made the switch from a career in sound mixing to locksmithing. After completing his training and gaining experience, he founded Lane Lock and Key to bring his expertise to the community. With a team of experienced professionals, we strive to provide exceptional service and reliable solutions for all your locksmith needs.
Why Choose Us?
At Lane Lock and Key, we stand out from the competition with our commitment to:
- 100% Satisfaction Guarantee: We guarantee our work and customer satisfaction.
- Always On Time: We arrive promptly to ensure your problem is solved quickly and efficiently.
- Highly Rated: With a 4.9-star rating out of 94 reviews, we're proud of our reputation.
- Great Prices: We offer competitive pricing for all our services.
- Licensed and Insured: We're fully licensed and insured to ensure your safety.
Services
Whether you need emergency car door unlocking, new lock installations, or rekeying services, we've got you covered. Our services include:
- Automotive Key Fobs and Programming
- Transponder Chip Key Programming
- Commercial Lock Repair
- Commercial Lock Upgrades
- Commercial Master Keying
- Residential Lock Replacement
- Lockout Service
- New Lock Installations
- Residential Rekeying
Get in Touch
For all your locksmith needs, contact Lane Lock and Key at (541) 357-0065. Our team is available 24/7 to receive your service request and provide a quick response. Fill out the form on our website, or give us a call to schedule an appointment.
Service Quality
Lane Lock & Key seems to have a exceptional reputation among its customers, with most reviewers giving the company 5-star ratings. Reviewers praise Mike's prompt response time, affordability, and professional service. Many customers have had positive experiences with Mike, who has helped them with key extraction, key duplication, rekeying, and other locksmith services. Some reviewers have also appreciated Mike's friendliness, kindness, and willingness to go above and beyond to resolve issues.
Customer Service
However, there are some exceptions to the excellent service quality. One reviewer, David Ramirez, had a negative experience with Mike, stating that he was dismissed rudely when David had a simple question. This is an isolated incident, but it highlights the importance of good customer service.
Communication
Some reviewers have mentioned that Mike communicates effectively with his customers, providing them with updates and solutions to their problems. Others have praised his willingness to listen to their concerns and provide personalized attention.
Value for Money
Many reviewers have praised Mike's affordability, stating that his prices are reasonable and competitive. Some have also mentioned that he does not try to rip them off, which is a major plus.
Conclusion
Overall, Lane Lock & Key appears to have an excellent reputation among its customers, with most reviewers praising Mike's service quality, customer service, and communication. However, there is one negative review that highlights the importance of good customer service and communication.
