Your Safe and Secure Solution - Any Time, Any Day!
A Trusted Name in Security Since 1977
Bonded Lock & Security has proudly served the Northern Kentucky and Greater Cincinnati area since 1977. As a family-owned business, we take pride in offering exceptional customer service and competitive prices to both residential and commercial clients.
Solutions for Every Security Need
We offer a comprehensive range of services to keep your home or business safe and secure, including:
Sales & Installation
- Replacement keys and remote controls
- Doors, frames, and hardware
- Access control and CCTV systems
- Aluminum store front glass and glazing
- Complete security system design and installation
Repair & Maintenance
- Door hardware repair and replacement
- Lock repair and re-keying
- 24/7 emergency locksmith services
Customer-Focused Approach
At Bonded Lock & Security, we understand the importance of personalized service. Our dedicated team of professionals will work with you to understand your unique needs and provide customized solutions that meet your specific requirements.
Industry-Leading Products & Manufacturers
We partner with leading manufacturers like Hager, Dorma, Republic Door, Medeco, Baldwin, Schlage, and Kwikset to bring you the highest quality security products available.
Simply Secure Plan - Save on Future Key Costs
Ask about our Simply Secure Plan and say goodbye to the hassle of expensive re-keys! This unique plan ensures you'll never pay for a re-key service again.
Why Choose Bonded Lock & Security?
- Family-owned and operated with over 40 years of experience
- Wide range of security solutions to meet every need
- Customer-focused approach with personalized service
- Industry-leading products from trusted manufacturers
- Competitive pricing and the Simply Secure Plan for ongoing value
Excellent Customer Service
Bonded Lock is praised for its exceptional customer service, with reviewers raving about the helpfulness, professionalism, and kindness of the staff. Many reviewers mentioned that the staff went above and beyond to assist them, often saving them time and money.
Knowledgeable and Efficient
The locksmiths at Bonded Lock are described as knowledgeable, friendly, and efficient. Reviewers were impressed with their ability to quickly and accurately solve problems, often in a matter of minutes.
Trustworthy and Honest
Bonded Lock is also commended for its honesty and integrity. Reviewers appreciated the staff's willingness to offer advice and solutions that didn't necessarily benefit the business, but rather the customer. This demonstrated a commitment to building trust and providing excellent customer service.
Negative Experiences
However, not all reviews were positive. Two reviewers had negative experiences with Bonded Lock, citing poor customer service, unprofessional behavior, and failure to follow up on orders.
Specific Issues
One reviewer was unhappy with the lack of timely follow-up on their order, and when they attempted to cancel, they were accused of trying to swindle the business. Another reviewer was quoted a high price for a service, only to find out that the dealership could provide the same service for a significantly lower cost.
